FAQ

How long does shipping take?

Orders are processed within 1–3 business days, and shipping takes approximately 6–10 business days, depending on your location.

Do you ship internationally?

Yes, Court Muse ships worldwide.

Are taxes and duties included?

We offer free shipping and taxes on all orders. In rare cases, some local customs authorities may apply additional charges upon arrival, which are outside of our control.

How do I know which size to choose?

Please refer to our Size Guide above. If you are between sizes, we recommend choosing the larger size for the best fit.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations are only possible within a short window after purchase. Please contact us as soon as possible.

What if my item arrives damaged or incorrect?

If you believe you have received a faulty item or an incorrect product, please reach out to our Customer Service team as soon as possible at contact@courtmuse.org. Be sure to include 2–3 clear photos showing the issue so we can assist you promptly as well as a description of the issue showing.

If the item is confirmed to have a manufacturing fault, we’ll happily provide a free return shipping label and offer you the choice of a refund, store credit, or a direct replacement. 

What if I choose the wrong size or I change my mind?

For size-related issues or change of mind, we offer an exchange service.

Please note that the customer is responsible for return and reshipping costs. Returned items must be in 100% original condition to be accepted this means unworn, unwashed, un-perfumed, and free from any marks including makeup or fake tan, with all original tags and bags included.

How can I contact you?

You can reach us directly by using the Contact button on our website and submitting your request there. We typically respond within 24–48 hours.